Digitalisation of the Goods and Retail Industry

To meet today's expectations and adapt to tomorrow's challenges, it is crucial to have a reliable IT partner by your side. At Evidi, we possess comprehensive expertise in consulting, change management, development, implementation and maintenance of critical IT solutions built on Microsoft technology. We empower ambitious businesses to seize opportunities through a holistic approach to people, processes and technology, and can help businesses in goods and retail to strengthen their position, gain better insight into their customers and increase their digitalization power. We have extensive experience in areas that are important for goods and retail, and offer a complete and tailor-made solution based on the needs of the business. 

Empowering growth through a CRM solution makes it easier to engage and create the good experiences, allowing businesses to reap the reward of their investments. A unified CRM system, such as Microsoft Dynamics 365, can be the key to success by proving a holistic view of customer interactions, whether in B2B or B2C transactions. By leveraging features like analytics and insights, businesses gain valuable insights to shape targeted marketing and sales strategies, while improving the customer experience and strengthening relationships.

Furthermore, Dynamics 365 offers a shared platform for collaboration and information sharing across different departments, which is essential for breaking down silos and fostering collaboration between sales, marketing and customer service. By integration of other business applications such as ERP systems, businesses can automate order processing and inventory management, thus boosting efficiency throughout the supply chain.

In a world where time and resources must be streamlined and competition is fierce, optimal licensing becomes more critical than ever. It's not just about meeting legal requirements and avoiding legal consequences; it’s also about creating a platform for success and growth. A clear overview of licenses enhances control over available resources an in your business and how they are being utilized. By understanding which licenses are in use, busineses can optimise costs by eliminating unnecessary or unused licenses. This empowers manufacturers, distributors, and factories to reduce unnecessary expenses and allocate resources more efficiently, with licensing advisors helping identify and implement cost-effective licensing solutions.

Retail itself is not a CO₂-intensive industry, unlike the supply chains associated with the industry from manufacturer to store. Increasingly, new laws and regulations are being put in place, both in the EU and globally, and businesses in the industry will be required to comply to become more sustainable.

The desired long-term outcome is to improve the the profitability and climate impact of the supply chains. By taking responsibility for sustainable development, the retail industry can positively contribute to society by creating more sustainable and resource-saving processes, improving working conditions and supporting local economic growth. Integrating sustainable solutions can also ensure more long-term profitability and reduced risk related to future environmental requirements and market changes.

With ever-increasing demands for emissions reduction and data management, having a partner to navigate and establish more automated data collection and processing is crucial. Evidi has extensive experience and expertise in advising on sustainability data, sustainability strategy, reporting and program management. Our expertise enables you to meet legal requirements and achieve your own and collective climate goals. Some benefits of sustainable practices and sustainability data reporting include enhanced reputation and stronger position as a responsible player in the industry. This can further build trust among customers, investors and other stakeholders.